Reverse logistics is the process of collecting and aggregating products, components or materials at the end-of-life for reuse, recycling and returns. Reverse logistics, also referred to as “aftermarket supply chain,” closes the loop. Take-back programs, warranties and product defect returns all require reverse logistics to get the product from the consumer back to the manufacturer.
Technology is a major enabler of reverse logistics. Sensors and monitoring devices, asset inventory management, the Internet of Things (IoT), and big data all present solutions that make it easier to identify, locate, track and communicate with the products and components that, at some point, require maintenance, repair or replacing.